This unit covers Quality Improvement Methods recommended for use in the Health Care Setting. Many different approaches to quality improvement have been used in the health care arena. The workflow analysts will encounter organizations and people with experience with a multitude of proven methods and fads. Thus, an awareness of the history, methods, and tools of quality improvement is critical. This unit introduces students to these elements of QI, as well as categories of mistakes seen in these methods. It is not intended to teach the student how to use these methods and tools.