Unit 10: Measuring Quality

This unit we will discuss the basics of measurement for quality. We will introduce the concepts of understanding variation. We will also discuss the fact that the design of electronic documents and flow sheets have a significant impact on the ability to extract quality measures from the resulting database. The importance of rigorous design and testing of system reports used for quality purposes is emphasized. Sample quality measures that are frequently requested of HIT systems are identified, and questions that guide data extraction are suggested.