Component Authors

Patricia (Patti) Abbott, PhD, RN, FAAN, JHU School of Nursing

Patricia Abbott is an Associate Professor in the Johns Hopkins University Schools of Nursing and Medicine.  She is a member of the National Quality Forum’s Health Information Technology Advisory Council (HITAC), a Fellow of the American College of Medical Informatics, and a Fellow of the American Academy of Nursing.  She has a master’s degree in Nursing Informatics.  Her second master’s and PhD are in Operations Analysis/Information Science, and and she recently completed a two year Post-Doctoral Fellowship in Human Computer Interaction.  She is the Director of the PAHO/WHO Collaborating Center for Nursing Knowledge at the Johns Hopkins School of Nursing and serves on the Executive Board of the Division of Health Sciences Informatics in the Johns Hopkins School of Medicine.


Diane Hawkins, BA, COTA/L Community College of Baltimore County 

Diane S. Hawkins, BA, COTA/L, is an organizational development consultant specializing in workplace communication and collaboration, and an adjunct faculty member with the Community College of Baltimore County. She has provided consulting, coaching, and training services to leaders and staff at all levels in most states and several countries, giving her a broad knowledge base developed through exposure to a wide variety of industries, companies, cultures, and people. Past faculty appointments include the University of South Dakota, Elizabethtown College, the American Occupational Therapy Association and the American Dental Association. Ms. Hawkins received her BA in Business and Communication from the College of Notre Dame. She has extensive experience in clinical occupational therapy and was named to the Roster of Honor of the American Occupational Therapy Association.

Pamela R. Jeffries DNS, RN, FAAN, ANEF, JHU School of Nursing

Dr. Pamela R. Jeffries is the Associate Dean of Academic Affairs at Johns Hopkins School of Nursing. She has over 25 years of teaching experience in the classroom, learning laboratory, and clinical setting with undergraduate nursing students. With Jeffries’ clinical experiences, she has learned to develop her clinical educator expertise from having years of “hands-on” teaching with both undergraduate and graduate level nursing students. Jeffries has been awarded several teaching awards including the NLN Lucile Petry Leone Award for nursing education, the prestigious Elizabeth Russell Belford Award for teaching excellence given by Sigma Theta Tau, and numerous outstanding faculty awards presented by the graduating nursing classes.


Dawn Kemp, RN, MBA, Johns Hopkins Hospital 

Dawn E. Kemp, MBA, RN is a Clinical Systems Project Leader for the Sheikh Zayed Tower and the Charlotte R. Bloomberg Tower of The Johns Hopkins Hospital in Baltimore, MD. She is also has a secondary appointment as the Clinical Systems Project Leader for Customer Service and Production Support for the electronic medical record used by The Johns Hopkins Hospital. She earned her RN degree from Anne Arundel Community College, BS from the University of Maryland University College, and MBA from Johns Hopkins University. Ms. Kemp’s interests include reducing the number and length of time for electronic system outages as well as broadening the scope of Customer Service with electronic applications in the hospital environment.


Rick Milter, PhD, The Johns Hopkins Carey Business School

Rick Milter, Ph.D. is professor of management at the Carey Business School of Johns Hopkins University. Rick has worked with faculty teams in several institutions around the globe in developing inquiry based, action learning, and project-based leadership development programs. He has also delivered keynote presentations, seminar courses, symposia, and workshops on teaming for educational strategies and action learning across the US, Asia, Russia, and Europe. Serving as a training facilitator or organization effectiveness specialist, Rick has consulted with dozens of corporations and government agencies. He has directed executive development seminars across the U.S., Europe, and Asia. His research and publications have paralleled his consulting activity in areas of high performance teaming, leadership, innovative learning platforms, executive judgment, strategy, team decision-making processes, negotiation strategies, and managerial ethics. Past chairman of EDiNEB, an international network of business education innovators, Rick currently serves as associate editor of the Springer Publishing series Advances in Business Education and Training, and serves on the editorial boards of the Information Age Publishing series Research in Management Education and Development and the Springer Verlag Publishing series Innovation and Change in Professional Education.


Gabrielle B Haskins, PMP

Gabrielle Haskins, PMP, has two Master Certificates from George Washington University, one in Information Technology Project Management, and one in Project Management, PMP certification from PMI 2009. In 2010 she was a lead faculty for the Health Information Technology project, at Lansing Community College and was responsible for adapting and creating the material for the workforce curriculum for the six roles from ONC/HHS, specifically preparing materials for the Implementation Project Manager and Technical Implementation Support Specialist.


Team Members

Lecture Narration/Sound Engineer

Raland Technologies LLC

1387 Fairport Road

Suite 1050 Fairport, NY 14450


David Flass – Project Manager